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Whichrate Consulting Ltd is committed to protecting and respecting your privacy.

This Policy sets out the basis on which any personal data we collect and is provided to us will be processed by us.

Our contact details

Name: Paul Roscoe

Address: The Manor House, High Street, Uttoxeter, ST14 7JQ

Phone Number: 0800 534 5347

E-mail: [email protected]

The type of personal information we collect

Personal data means any information relating to an identifiable person who can be directly or indirectly identified from the information.

We currently collect and process the following information:

  • Personal identifiers, contact details and characteristics (for example, name and date of birth)
  • Unique vehicle identifiers such as VIN and registration number.
  • Your occupation.

How we get the personal information and why we have it


Most of the personal information we process is provided to us for one of the following reasons:

  • Your insurer has instructed us to process a part of your claim
  • Specifically, to provide alternative basic hire rates (BHR) for a vehicle at the time of your claim

We receive personal information indirectly, from the following sources in the following scenarios:

  • Your insurer will provide us your personal data in the event of a claim for vehicle hire that they are negotiating.
  • The solicitor, acting on behalf of your insurer, will provide your personal data for a court statement to be prepared.

We use the information that you have given us in order to

  • Provide a vehicle BHR and court compliant statement relevant to your
    • vehicle
    • location
    • age
    • driving convictions
    • occupation

For the performance of any contract we enter into we may share this information with:

  • Insurance companies and their agents
  • Solicitors working on behalf of insurance companies or their agents
  • Many of the report types are intended to be used by courts of law

We do not sell your personal data to any Third Party.

Transfer of personal data abroad

We do not transfer your personal data outside the UK.

Lawfulness of Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information:

Article 6(1)(f) – We have a legitimate interest.

we rely on Article 6(1)(f) of the GDPR (processing necessary for legitimate interests pursued by the controller or a third party) as the lawful basis for use on the basis that our rights and obligations under the contract/arrangement (and more generally, our business) are legitimate and the data processing activities that we and (where appropriate) our third parties perform are proportionate and secure and have due regard to your rights and freedoms.


How we store and retain your personal information

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information provided to us is stored on our secure servers in the UK.   We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way.  We limit access to your personal information to those who have a genuine business need to know it.  Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We keep information for as long as we need it to comply with legal and professional requirements.

We will then dispose your information by securely deleting it from our storage systems. Please note that, beyond the stated retention period data will be deleted or otherwise put beyond use in accordance with the current guidelines issued by the Information Commissioner’s Office.


Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have te right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request:

Whichrate Consulting Ltd
The Manor House
High Street
ST14 7JQ

Changes to our Privacy Policy

Our Company keeps its Privacy Policy under regular review and places any updates on this web page at the earliest opportunity.   This Privacy Policy was last updated on 15th July 2021.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Whichrate Consulting Ltd
The Manor House
High Street
ST14 7JQ

Tel:   0800 534 5347

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: