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QUALITY

POLICY

COOKIE

POLICY

Whichrate Consulting Ltd was established in 2018 to provide comprehensive car rental information in legal cases.

We have a high level of repeat business, and always try to exceed customer expectation by providing a service that fully conforms with our customer requirements.  We are committed to the requirements of ISO 9001:2015 and to the continual improvement of our quality management system.

To meet our objectives Whichrate Consulting Ltd will:

  • Ensure that it meets the needs and requirements of our customers and will seek to continually improve the service. We will regularly poll our customers for feedback and implement their suggestions.
  • Strive to improve and enhance its performance by setting objectives and targets, which are continually reviewed to ensure they are understood, acted upon and met. Such as through continual development of the CMS.
  • Provide training, support, resources and encouragement to all employees to ensure they realise their full potential in meeting the quality policy and its objectives. Each department has relevant Standard Operating Procedures (SOPs) in place. These are provided as part of the initial training for each new team member. They are also updated every 6 months and distributed through the team. Team member suggestions are noted by their manager in the Improvement Log for review and continual improvement.
  • Meet statutory and regulatory requirements that apply to products, processes and activities. This is crucial to the business as our document are examined daily by legal professionals including Judges.
  • Establish partnerships with suppliers and interested parties and will continually develop the partnerships to provide an improved service. AWS provide a seamless IT system for both our own and customer use.
  • Provide a framework for setting quality objectives and conducting management review.

This Policy will be communicated throughout the organisation and to all interested parties.  It will be reviewed periodically to ensure the continuing success of Whichrate.

Paul Roscoe

Director

1st March 2022

Objectives Metrics Targets
Achieving Customer Satisfaction by meeting and surpassing Customer Requirements.
  1. Complaints.
  2. Customer feedback
  1. Zero Complaints.
  2. Negative feedback addressed.
Continual Improvement of the Quality Management System.
  1. Record, action and review corrective and preventive actions.
  2. Comparison of internal audits vs. external audits.
  1. All non-conformities have corrective and preventive actions that deliver continual improvement.
  2. No External Audit Major Nonconformities.
To set appropriate Quality Objectives for its QMS, products and procedures are suitable, reviewed and understood by all employees.
  1. Quality Objectives met.
  2. Quality Objectives reviewed.
  1. 100% Quality Objectives met.
  2. 100% Quality Objectives reviewed at least annually.
To identify and provide all employee training requirements to meet customer need and to support personal development.
  1. Competent employees.
  2. Non-conformities against training.
  3. SOPs reviewed every 6 months.
  1. Trained employees on
    critical product, service or individual requirements.
  2. Ensure all employees have up to date SOPs for their role.
  3. Provide job specific training, such as IT, for those with skills gaps.
Operate within Statutory and regulatory regulations.
  1. Company legal fines.
  2. Compensation payments.
  3. External audit.
  1. Zero Company Legal fines.
  2. Zero Company compensation payments.
Improve Supplier Efficiency and reduce nonconforming supplied products or service.
  1. Supplier nonconformities.
  2. Supplier evaluation.
  1. Nil Nonconformity of purchased product or services.
  2. Annual evaluation of all critical suppliers.