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QUALITY

POLICY

QUALITY

POLICY

Whichrate Consulting Ltd was established in 2018 to provide comprehensive car rental information in legal cases.

We have a high level of repeat business, and always try to exceed customer expectation by providing a service that fully conforms with our customer requirements in an ethical and sustainable manner. We are committed to the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2015. We will actively promote and administer a strong Quality, Health & Safety, Environmental and Ethical culture amongst our staff and our sub-contractors.

To meet our objectives Whichrate Consulting Ltd will:

  • Ensure that it meets the needs and requirements of our customers and will seek to continually improve the service. The Management Team are committed to the leadership, implementation, development and continuous improvement of the Management System, policies, work practices, procedures and competencies to meet the developing needs of our clients including enhancing customer satisfaction, reducing waste and use of natural resources and promoting good welfare. We will regularly poll our customers for feedback and implement their suggestions.
  • Strive to improve and enhance its performance by setting objectives and targets, which are continually reviewed to ensure they are understood, acted upon and met. Such as through continual development of the CMS.
  • Provide training, support, resources and encouragement to all employees to ensure they realise their full potential in meeting the quality, environmental, health and safety policy and its objectives. Each department has relevant Standard Operating Procedures (SOPs) in place. These are provided as part of the initial training for each new team member. They are also updated every 6 months and distributed through the team. Team member suggestions are noted by their manager in the Improvement Log for review and continual improvement.
  • Meet statutory and regulatory requirements that apply to products, processes and activities. This is crucial to the business as our documents are examined daily by legal professionals including Judges.
  • Establish partnerships with suppliers and interested parties and will continually develop the partnerships to provide an improved service. AWS provide a seamless IT system for both our own and customer use.
  • Provide a framework for setting quality, environmental, health and safety objectives and conducting management review.

This Policy will be communicated throughout the organisation and to all interested parties.  It will be reviewed periodically to ensure the continuing success of Whichrate.

Paul Roscoe

Director

15th March 2024

ISO 9001 Quality, 14001 Environmental, 45001 H&S Objectives

Objectives Metrics Targets
Achieving Customer Satisfaction by meeting and surpassing Customer Requirements.
  1. Complaints.
  2. Customer feedback.
  3. Repeat business & referrals.
  1. Zero Complaints.
  2. Negative feedback addressed immediately.
Continual Improvement of the Quality Management System.
  1. Record, action and review corrective and preventive actions.
  2. Comparison of internal audits vs. external audits.
  1. All non-conformities have corrective and preventive actions that deliver continual improvement.
  2. No External Audit Major Nonconformities.
To set appropriate Management System Objectives for its QEMS, ensuring products and procedures are suitable, reviewed and understood by all employees.
  1. Quality and Environmental Objectives met.
  2. Quality and Environmental Objectives reviewed.
  1. 100% Quality and Environmental Objectives met.
  2. Quality and Environmental Objectives reviewed at least annually.
To identify and provide all employee training requirements to meet customer need and to support personal development.
  1. Competent employees.
  2. Non-conformities against training.
  3. SOPs reviewed every 6 months.
  1. Trained employees on
    critical product, service or individual requirements.
  2. Ensure all employees have up to date SOPs for their role.
  3. Provide job specific training, such as IT, for those with skills gaps.
  4. Maintain training and skills records.
Operate within Statutory and regulatory regulations.
  1. Company legal fines.
  2. Compensation payments.
  3. Waste service provider compliance.
  4. External audit.
  1. Zero Company Legal fines.
  2. Zero Company compensation payments.
Improve Supplier Efficiency and reduce nonconforming supplied products or service.
  1. Supplier nonconformities.
  2. Supplier evaluation.
  1. Nil Nonconformity of purchased product or services.
  2. Annual evaluation of all critical suppliers.
Comply with waste management legal requirements and our own environmental targets.
  1. Zero legal non-compliance.
  2. Reasonable compliance with official guidance.
  3. Licensing authority feedback.
  1. Maintain legal compliance.
  2. Zero environmental incidents.
  3. Identify significant environmental risk and control them with best practice.
  4. Ensure recyclable materials are recycled.
Target to further reduce paper consumption and use recycled or FSC paper where practical.

Recycle wastepaper and card.

Reduce usage of water, gas and electricity.
  1. Reduction in paper purchased per person.
  2. Percentage of paper purchased which is recycled or FSC.
  3. Percentage of wastepaper and card recycled.
  4. Utility Bills.
  5. Staff training.
  1. Year on year reduction in paper use per person.
  2. Specify recycled/FSC paper for procurement.
  3. Recycling of paper and card in the office.
  4. Reduction of energy and water usage.
Reduce incidents, near-misses and accidents.
  1. Incident and accident reports.
  2. Near miss reporting.
  3. Audits.
  1. Zero accidents.
  2. Zero incidents.
  3. Lessons learnt from near misses.
Promote management system awareness.
  1. Relevant information openly available to all staff.
  2. Toolbox talks.
  3. Contractor agreements.
  1. Informed staff.
  2. Informed contractors.